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Services & Warranty

Bawwaba Warranty Policy

Services and Warranty

  1. Repairs under warranty period shall be carried out by the company authorized personnel only.
  2. Calls registered with the centralized helpline / Authorized Service Center, wherein only cleaning of the unit / parts in the unit due to dust gathering on portions of the unit, general explanations / returning, particular software not being read / installed, are not to be construed as defects. The company does not undertake responsibility on the quality of software being used by purchaser.
  3. In case of any damage to the product / misuse detected by the authorized service center personnel, the warranty conditions are not applicable, and repairs will be done subject to availability of parts and on chargeable basis only.
  4. Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Center with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Center.

This Warranty is Not Applicable in Any of the Following Cases

  1. The product is not purchased from Bawwaba.om
  2. The product purchased is not used according to instructions given in the INSTRUCTION MANUAL, as determined by the authorized service center / company personnel.
  3. Defects caused by improper use, as determined by the Authorized Service Center / Company personnel.
  4. Warranty shall be void if product has failed under certain conditions/types (example: Waterlogging, misuse, damage etc.)
  5. Modification or alterations of any nature made in the circuitry by the purchaser or unauthorized personnel, as determined by the company personnel.
  6. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine/unit.
  7. The original serial number is removed, obliterated, or altered from the product.
  8. Defects due to causes beyond control like lightning, abnormal voltage, acts of God or while in transit to service center or to the purchaser's residence.
  9. Defects caused by household pets, rats, cockroaches or any other animals or insects.
  10. Under no circumstance the company is liable for loss directly or indirectly for any of the following:
    • Third party claims against customer for losses or damages.
    • Loss or damages to records, information or data.
    • Customer is advised to take back up for hard disk contents before handing over the unit for repair. The company shall not provide hard disk backup service.
    • In case of repair, hard disk contents may be destroyed, and customer will not be informed in advance. The company shall not be liable for any data, records or program lost due to repair.
  11. Warranty does not cover any third-party software, settings, content, data or links, whether included/- Downloaded in product.
  12. Warranty does not cover normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays).
  13. Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or was used otherwise than for its intended use, Defects can be caused by viruses from your or from third party is unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password-mining or through a variety of means.
  14. Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

Contact Us

To resolve a complaint or receive further information, please contact us at:

Tamimah Digital LLC
PB 364, Ruwi 112
Muscat, Sultanate of Oman
Phone: +968 71331122 / +968 24 66 44 20
Email: support@bawwaba.om | info@bawwaba.om